Due to the nature of personalised products we are unable to refund or exchange items that have been customised unless the item is faulty. There is no return or exchange for change of mind or mistakes made during the ordering process so please choose and check carefully.
Please ensure you follow the care instructions* for each purchased item. General wear and tear is not considered a manufacturing fault and will not be eligible for a refund.
If a product is deemed faulty, it must be returned within 7 days of delivery, at the customers expense. If the product has a manufacturing fault and cannot be repaired, we will offer a refund or exchange.
Company Disclaimer: Coda Design Studio reserves the right to deny a refund or exchange if the product does not meet our returns policy requirements. If a returned product is denied, it will be returned to the customer.
*Care instructions: Machine wash in cold or warm water. Wash and dry inside out. Do not dry clean. Do not use bleach. Iron inside out if needed. Use mild detergent (no bleach of fabric softener)